Last Updated: September 20, 2016
The Twist may amend this policy at any time by posting a revised version on our website. We encourage you to periodically review this page, to be informed of how we are committed to protecting your privacy. You can find the last updated date on the top of this page.
1.1. In general, you can browse our Website without telling us who you are or revealing any personal identifiable information about yourself. We collect your personal identifiable information at the time of your Account registration, Contact Us and any place any Cookies or Web Beacons or record any Web Log information at the time of your site visit.
2. Information We Collect.
2.1. We collect the following information through the Website:
Information You Provide.
2.2. We collect the Personal Information and other types of information that you submit when you use the Website.
2.3. To create an Account, you may need to provide Personal Information, such as your full legal name, current address, phone number, email address, and any other information indicated as required. You will need to provide us information about yourself when you register for our services, or register for email newsletters and alerts.
2.4. Personal identifiable information means any information that may be used to identify an individual, including but not limited to first and last name, physical address, email address, phone number, or other contact information that may be used to identify an individual. If you do not want to provide us with your Personal Information, you may still access the Website but certain areas may not be accessible to you.
2.5. If you choose to submit content to any public area of the Website, your content will be considered “public” and will not be subject to the privacy protections set forth herein or any applicable law, rule or regulation. We encourage you to exercise caution when making decisions about what information you disclose in such public areas. Furthermore, except as otherwise described in this Policy, any content you post to a public area of the Website may be used by us for any purpose.
2.6. Certain non-personally identifiable information about you may be collected by the standard operation of our servers and through the use of “cookies”. We reserve the right to disclose or utilize any of this information in aggregate form, for any purpose, in our sole judgment.
2.7. The web servers we use may automatically collect information sometimes referred to as “clickstream data,” such as the domain name of the service providing you with Internet access, the Internet Protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and Website, the average time spend on the Website, pages viewed, information searched for, access times and other relevant statistics.
2.8. When you send email or other communication to The Twist, we may retain those emails and other communications in order to process your inquiries, to respond your requests and to improve our services.
3. Information from Other Sources.
3.1. We may license and otherwise obtain non-personally identifiable information from various other companies, including research companies, data aggregation companies and other third party companies. Data sets may include information about you or your demographic segment that such companies have licensed, purchased or collected. We use this information for all the purposes described in this Policy, and for any other lawful purpose that we choose.
4. Technologies We Use.
4.1. A cookie is tiny file that is stored on a user's computer and issued to your computer when you enter a website. It stores a small amount of information relating specifically to the client and the website. The cookie can be accessed by both the web server and the user's computer.
4.2. Cookies are used for a wide range of purposes, such as identifying your computer's previous visits to a website, ascertaining the most popular features of a website or enable a company to present specific information to users. Generally, cookies are used to enable us to deliver to you a better and more personalized service, assist us in tracking visits to the Website and to measure visitor patterns.
4.6. We may participate in demographic, interest, and location based advertising. If we do so, we will not use Personally Information in conjunction with this information
4.7. You may be able to opt out of customized and targeted ads by visiting the Google Analytics Opt-out Browser Add-on. If you use our Website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.
4.8. Like most standard Website servers, our servers also record information that your browser sends whenever you visit our Website. These server logs may include information such as your web request, internet protocol (IP) address, browser type, browser language, internet service provider (ISP), referring/exit pages, platform type, date and time of your request, number of clicks to analyze trends and one or more cookies that may uniquely identify your browser. Web log information is not personally identifiable information.
4.9. We have installed social buttons from third parties e.g. Facebook and Twitter on many pages of our Website. These allow our users to share pages and information that they find interesting on social networks they are registered with.
4.10. There may be scripts running from outside our domains, which we cannot control. If you click on these buttons, they may be registering the information – including the fact that you visited our Website – and in some cases could register this information, including the pages you look at, even if you do not click on the buttons but are logged in to their service.
4.11. Click-stream data is information collected when you request pages from the Website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view, and other such non-personal information. This data helps us analyze how users arrive at the Website, what type of content is most popular, what type of users in the aggregate are interested in particular kinds of content and advertising, and the like.
4.12. We may use third parties to perform certain tasks for us, such as facilitating your payments. Such third parties will provide us the Personal Information, such as your name, address, and email address you provide to them.
5. Third Party Account.
6. Use of Information.
6.1. The information, we collect from you, is used to process your inquiries, to respond to your requests, fulfill any orders, and to improve our stores & services. The information is solely used only for the purposes mentioned in this Policy.
6.2. Where your consent has been provided in advance, we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services that we believe may interest you. You can withdraw such consent at any time.
6.3. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purposes stated in this Policy.
6.4. We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.
6.5. We may anonymize and aggregate data collected through the Website and use it for any purpose.
Internal Use of Information.
6.6. The Twist reserves the right to use your personally identifiable information internally to improve our marketing and promotional efforts, Website content and product offerings. We can also use information gathered through cookies and web log for our internal research. We may use your information to conduct internal research on our users’ demographics, interests, behavior and actions. These internal research reports and findings will not be disclosed to you.
6.7. With your consent, we may use your email address or other personally identifiable information to send commercial, marketing or promotional messages.
6.8. The Twist may disclose information, including personally identifiable information, in order to comply with any applicable law, regulation, judicial proceeding, court order or governmental request.
6.9. The Twist may disclose information, including personally identifiable information, in order to scrutinize, prevent or take action against suspected frauds or illegal activities. We may also exchange information, including personally identifiable information, with other organizations and companies to protect online and credit frauds.
Third Party Service Providers.
6.10. We may employ services of authorized third parties, either companies or individuals, to perform research and other related functions. The Twist may give access to your information to such third parties and other companies to perform their research and functions. These third parties or other companies may include customer support companies, web hosting companies, payment gateways, financial institutions, shipping companies, data analysis firms, email service providers etc. These third parties are not authorized to use your personally identifiable information for any other purpose(s) other than the purpose(s) set forth by The Twist.
6.11. Business Transfer.
6.12. As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that The Twist, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
7. Storing Your Information.
7.1. Your Personal Information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
7.2. We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
7.3. We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Website.
8. Sharing of Information.
8.1. We are always seeking to improve our business. In accomplishing these objectives, we may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If we sell a business, we may transfer some or all of your information as a part of the sale in order that the service being provided to you may continue or for other business purposes. Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
9. Securing Your Information.
9.1. The Twist is committed to protecting your personally identifiable information and uses all precautionary measures to offer a safe and secure online environment. We use very advanced security technologies and procedures to protect your personally identifiable information from unauthorized access, use or disclosure. We may use Secure Sockets Layer (SSL) software, which encrypts information you input, for transmission of your credit card information. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when finished using a shared computer.
9.2. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
10. Transfer of Information.
10.1. We may transmit Personal Information outside of your jurisdiction of residence. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by The Twist. A “comparable level of protection” means a level of protection generally equivalent to that provided by The Twist. By providing your information, you consent to such transfer.
12. Access to Your Personal Information.
12.1. You retain all rights to your Personal Information and can access it anytime. In addition, The Twist takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.
12.2. Upon request, we provide Website visitors with access to all information (including proprietary information) that we maintain about them. If you have any questions about your Personal Information or this Policy, please contact us through the information found at the end of this document.
13. Your Choices.
13.1. You can use some of the features of the Website without registering for an Account, thereby limiting the type of information that we collect.
13.2. You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.
13.3. You can delete your Account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us and may be publicly accessible.
14. Legal Disputes.
14.1. If a dispute arises between you and us, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and us agree that we will resolve any claim or controversy at law or equity that arises out of this Policy and our services. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution by reaching out to us. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
15. Governing Law and Jurisdiction.